ChatsMI Privacy Policy
Last updated: 18 July 2026
This Privacy Policy explains how PolySignal Analytics Company Limited ("we", "us", "the Company") collects, uses, and protects your information when you use the ChatsMI application (the "App"), a local search, project messaging, and communications service for purchases and home-service work.
1. Information we collect
We collect what the App needs to provide accounts, communications, local matching, and project features that you use:
| Category | Examples | Why |
|---|---|---|
| Account & identity | Name, phone number, email address, user ID | Create and manage your account; sign you in |
| Messages | The chat messages you send and receive in the App | Deliver your conversations |
| Photos & videos | Images and videos you choose to send or set as an avatar | Share media in chats; profile/group pictures |
| Audio | Voice messages and voice/video call audio | Send voice messages; place calls |
| Files & documents | Files you choose to attach in a chat | Share files with your contacts |
| Demand & project data | Needs, product or service details, budget, preferred timing, quotes, appointments, milestones, acceptance, and aftercare records | Create and coordinate the local project you request |
| Business & provider data | Business identity, service categories, service area, availability, verification and claim status | Maintain provider profiles, eligibility, and local matching |
| Location | Province/district, selected service area, approximate or precise location when you choose to provide it | Find relevant nearby supply, coordinate an approved visit, or share a location with a recipient you select |
| Device identifiers | Device or instance IDs | Deliver push notifications; manage your signed-in devices |
Collection of media, files, project details, and location depends on the feature you choose to use. A precise home address is not published automatically in an open-role listing and is disclosed only within the applicable product permission flow.
2. How we use your information
- App functionality — to operate needs capture, nearby matching, provider profiles, project groups, quotes, appointments, delivery records, aftercare, messaging, calls, contacts, and media sharing.
- Account management — to create, secure, and operate your account and authenticate you.
We do not use your data for advertising. The App does not contain ads and does not use an advertising ID.
3. Sharing
We do not sell your personal data, and we do not share it with third parties for their own purposes. Content you send (such as a message, project update, photo, file, or location you choose to share) is delivered to the recipients or approved project participants you select, which is how the service functions. Where an approved external discovery source is enabled, source and claim status are shown separately from verified first-party business information.
4. Security
All user data is encrypted in transit using secure connections (HTTPS/TLS / secure WebSocket). We apply access controls and operational safeguards to protect data on our servers.
5. Data retention & deletion
We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time, in-app (Settings → Account → Delete account) or via our web request page: plywa.com/account-deletion. See that page for what is deleted and any limited retention required by law.
6. Children
Chats MI is intended for users aged 18 and over and is not directed to children. We are committed to child safety; see our Child Safety Standards. If you believe a child has provided us personal information, contact contact@plywa.com and we will take appropriate action.
7. Your rights
You may access, correct, or delete your information, and you may withdraw consent for optional data. To exercise these rights, use the in-app controls or contact us at contact@plywa.com.
8. Changes
We may update this policy. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through in-app notice.
9. Contact
PolySignal Analytics Company Limited — contact@plywa.com.